Immigration Reminder Portal, CIE Study Permit Tracker, SMH EMR UQuality & TCard Service Pick Up Operation. 

Last year, Student Life IT advanced several major initiatives that showcase how technology can be both accessible and responsive, directly strengthening student well-being and success.  

For many international students, one of the biggest challenges isn’t just coursework but keeping track of essential immigration paperwork. Every year, nearly 40% of U of T’s 30,000 international students encounter issues due to expired documents such as passports or study permits — problems that can jeopardize their ability to stay and succeed at the University.  

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Happening now! 📣 TCard pickup is happening at the EXAM CENTRE from Aug. 25-Sept. 5 (weekdays, 8:30am-6pm). Here’s how it works! REMINDER: No appointments are necessary! Can’t pick up before Sept. 5? No worries – TCard operations resume at 800 Bay St., Sept. 8. For more info, head to the link in our bio 🔗 uoft.me/tcardpickup #UniversityofToronto #UofTStudentLife #UofTStGeorge #MyUofT @University of Toronto

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To address this, Student Life IT partnered with colleagues across Student Life to create the Immigration Reminder Portal, a system that helps students track renewal dates and receive timely reminders. By reducing the risk of thousands of potential cases each year and cutting down the staff time previously spent on manual follow-ups, the portal safeguards student retention while easing stress for international students.  

Student Life IT also developed the CIE Study Permit Tracker, a tool designed to record study permit applications and provide faculties with the data needed for better capacity planning. Together, these tools demonstrate how technology can both maximize business value and directly support international student well-being, access and long-term success.  

Student Life IT advanced its commitment to excellence in health-care support through the SMH EMR UQuality Phase 1 initiative. In partnerships with the Student Mental Health team, administrative health clinic teams and the EMR vendor, IT implemented changes to the Accuro electronic medical records system used by health clinics at UTM, UTSC, and St. George. These improvements standardize how data is collected during mental health appointments, ensuring consistency and accuracy across all three campuses, helping to understand how we are delivering services to students and potentially help shape capacity planning among other things.  

IT also designed, built and supported a network at the Exam Centre to power the TCard Service pickup operation, which serves thousands of new students every year during a critical three-week period from August into September. By enabling reliable and efficient service delivery at such a high-demand time, this project helps students transition smoothly into their university experience, reinforcing Student Life IT’s role in delivering responsive, student-centered solutions.